Scrub A Dub Pup Privacy Policy
Privacy Policy
Effective Date: 04 July 2025
Last Updated: 04 July 2025
At Scrub A Dub Pup, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our mobile dog grooming services, including our use of SMS communications via MoeGo scheduling software.
1. Information We Collect
We collect only the personal information necessary to provide our services, including:
- Your name
- Phone number
- Address (for service location)
- Pet details
- Payment information
2. How We Use Your Information
Your information is used exclusively to:
- Register your account
- Schedule appointments
- Send appointment reminders, confirmations, and follow-ups
- Notify you when your pet is ready for pickup
- Process payments
- Provide customer service
3. Mobile SMS Communications
By providing your mobile number and opting in to SMS communications, you consent to receive:
- Account notifications
- Appointment confirmations and reminders
- Pickup/delivery notifications
- Customer care and service updates
Message frequency varies based on your appointments. Message and data rates may apply. You may opt out at any time by replying STOP or request help by replying HELP.
We collect opt-in consent verbally, either in person or by phone. Our staff uses the following script:
“By providing a phone number and agreeing to receive texts, you consent to receive text messages from Scrub A Dub Pup regarding Account Notification, Customer Care, and Delivery Notification. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.”
4. Data Sharing and Disclosure
We do not share your personal or mobile information with third parties for marketing or promotional purposes, even with consent. Data is shared only:
- With third-party service providers necessary to deliver our services (e.g., MoeGo)
- As required by law (e.g., law enforcement or regulatory requests)
Your mobile opt-in data is never shared with anyone for any purpose.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.
6. Your Rights and Choices
You may:
- Request access to or correction of your personal information
- Opt out of SMS communications at any time by replying STOP
- Contact us to have your information removed or modified
To contact us regarding privacy concerns:
Email: mi**@**********up.com
Phone: 904 414-2421
Website: www.scrubadubpup.com
7. Cookies Policy
We use cookies on our website to improve functionality and user experience. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but doing so may impact the functionality of our website.